FAQs

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FAQs
What is Thryve Platforms?

Thryve Platforms is an online marketplace connecting shoppers with vendors offering fashion, beauty, accessories and everyday essentials. We help businesses showcase their products and make it easier for customers to discover and shop from different brands.

Browse the products, select your preferred item and choose any available options, such as size or colour. Add it to your cart, proceed to checkout and follow the instructions to complete your order.

Read the product description and review the images, price, size, specifications and seller information. If anything is unclear, contact Thryve before placing your order.

Use the payment options available at checkout. Always follow the payment instructions provided through Thryve’s official channels, and never share your PIN, password or one-time password with anyone.

Delivery charges depend on your location, the items ordered and the delivery arrangement. Confirm the total delivery fee before completing your purchase.

Delivery time depends on product availability, the vendor’s location and your delivery address. Confirm the estimated delivery timeframe when placing your order, especially if you need an item by a particular date.

How do I get an update on my order?

Contact Thryve through the support details listed on the website. Provide your order number and the name used for the purchase so the team can help you check its progress.

Contact Thryve promptly with your order number, a description of the issue and clear photos where relevant. Keep the item and its packaging while your complaint is reviewed. Return, replacement or refund eligibility will depend on the applicable policy.

Contact the Thryve team to request vendor onboarding. Have your business details, product descriptions, clear photographs, prices and stock information ready. The team will explain the requirements and guide you through the next steps.

Vendors can contact the team to discuss available product features and promotional opportunities. Placement, duration, eligibility and any applicable charges should be confirmed before a promotion begins.