Last updated: October 1, 2026
1. Shipping
Where we deliver: Nationwide across Nigeria.
Delivery fees:
- Within Lagos: from ₦2,500
- Other states: from ₦5,000
- Final fee shows at checkout and depends on location and item size. Large items like fridges and freezers may cost more.
Delivery times (from dispatch):
- Lagos: [1-3] business days
- Other states: [3-7] business days
- Large appliances: [3-10] business days
Processing: Sellers dispatch orders within [2] business days of payment. Orders are not shipped on weekends or public holidays.
Tracking: Use the Order Tracking page with your order number. You’ll also get updates by [email/WhatsApp].
Multiple sellers: Thryve Platforms is a marketplace. If your cart has items from different sellers, they may arrive separately and have separate delivery fees.
Failed delivery: Our rider will try to reach you [2] times. If we can’t, the order returns to the seller and you’ll be refunded the item price minus delivery costs.
2. Returns
Return window: You have [7] days from delivery to request a return.
Eligible reasons:
- Wrong item delivered
- Damaged or defective on arrival
- Item significantly different from its listing
- Missing parts or accessories
Conditions: Items must be unused, in original packaging, with tags attached.
Not returnable (unless defective or wrong):
- Wigs, hair extensions, and hair tools once opened or worn
- Perfumes and beauty items once opened
- Underwear and intimate wear
- Food and perishables
- Custom or made-to-order items
- Items marked “Final sale”
How to return:
- Contact us within the window at [email] or [WhatsApp number] with your order number, a description of the problem, and clear photos or video.
- We’ll review within [2] business days and confirm approval.
- Send the item as instructed, or we’ll arrange pickup.
- Do not ship an item back without approval.
Return shipping: Free if the item was wrong, damaged, or defective. If you simply changed your mind, you cover return shipping. [Or: we don’t accept change-of-mind returns.]
3. Refunds & Exchanges
Choose one: refund to original payment method, store credit, or exchange for the same item (subject to stock).
Timeline: After we receive and inspect the item, approved refunds are processed within [3-5] business days. Your bank may take up to [7-10] additional business days to show it.
What’s refunded:
- Item price in full for wrong, damaged, or defective items, plus original delivery fee
- Item price only (no delivery fee) for approved change-of-mind returns [if allowed]
Pay-on-delivery orders: Refunds are sent by bank transfer to the account you provide.
Cancellations: You can cancel before the order is dispatched at no charge. After dispatch, the return process applies.
4. Disputes
If you and a seller disagree, contact us. We review the evidence from both sides and make a final decision within [7] business days.
