Thryve Refund Policy
At Thryve, we want you to be happy with every purchase. If something isn’t right, this policy explains how returns and refunds work.
Eligibility
You can request a refund within 7 days of delivery if:
- The item is defective, damaged, or not working on arrival
- You received the wrong item, size, or colour
- The item is significantly different from its description
For change-of-mind returns on Fashion, Shoes, and Wristwatches, the item must be unworn, unused, and in its original packaging with all tags attached.
Non-Refundable Items
- Items damaged through misuse, accidents, or unauthorised repairs
- Items returned without original packaging, accessories, or proof of purchase
- Underwear, socks, and other hygiene-sensitive items
- Electronics and appliances with broken seals, unless faulty
- Items marked “Final Sale”
How to Request a Refund
- Contact our support team within 7 days of delivery at [support email / phone] with your order number.
- Include clear photos or a short video if the item is damaged or faulty.
- Once approved, we’ll arrange pickup or give you return instructions.
- Pack the item securely in its original packaging.
Refund Process
- We inspect returned items within 2 business days of receiving them.
- Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may need extra time to process them.
- Where applicable, you may choose a replacement or store credit instead.
Shipping Costs
- If the return is due to our error (wrong, damaged, or faulty item), Thryve covers return shipping and refunds your delivery fee.
- For change-of-mind returns, you cover the return shipping, and the original delivery fee is non-refundable.
Cancellations
You can cancel an order for a full refund before it ships. Once it has shipped, the standard return process applies.
